Claims for Damages: Our shipments are insured with the carrier. If there are damaged goods, save the packaging material for inspection by the carrier. Do not return the package to us as you will jeopardize recovery chances. If there is visible damage to the container when it is delivered, please note this damage on the receipt you sign for the carrier (this will help when you file your written signed claim with the carrier.) If package is damaged, please take a photo before opening if possible and email the photo to us.